Verio Achieves ISO 9001 Certification For Web Hosting Services

anonymous writes "Englewood, CO, November 14, 2003 - Verio, a subsidiary of NTT Communications
and a leader in global IP solutions, today announced it has achieved
official International Standardization Organization (ISO) 9001:2000
certification for its Small to Medium Enterprise (SME) Hosting unit's family
of products. ISO 9001:2000 is the internationally recognized standard for
Quality Management Systems. Verio received certification for the design,
development, provisioning, maintenance and support of shared web hosting
platforms, operations and services.

"We've made significant strides this year in offering our SME customers
innovative hosting solutions to fit their specific business needs," said
Doug Schneider, president of Verio's SME Hosting business unit. "The
certification emphasizes our commitment to quality and excellence in the
business, and recognizes that Verio continues to provide customers the best
possible services to grow their businesses online."

Among the emphases of the ISO 9001:2000 certification is quality management
in business orientation and customer service. In the past year, Verio
focused on increasing its already award-winning customer satisfaction by
providing customers reliable services they could depend on in an uncertain
market. Customers benefit from continuous implementation of proactive
communications and satisfaction initiatives, including close 24x7
monitoring, expert technical support, easier access to online information
and monthly customer satisfaction measurement surveys to ensure Verio meets
and exceeds expectations. For example, the latest customer survey indicates
that Verio received superior ratings in the areas of customer support
response time, expertise and value of services.

Coupled with some of the most aggressive service level agreements (SLA) in
the industry, including a 99.9 percent SLA on Verio's recently launched
Windows Server 2003 shared hosting offerings, Verio continues to deliver to
its customers standards of quality that are reflected in ISO 9001:2000
certification, which is recognized and respected throughout the world.

The ISO 9001 model, one of three sets of stringent ISO 9000 quality
assurance standards, establishes the requirements for organizations whose
business processes encompass a highly diverse range of development,
production, installation and service elements. ISO 9001:2000 provides the
requirements for a quality management system aimed at helping organizations
achieve customer satisfaction and continual improvement.

About ISO

The ISO (International Organization for Standardization) is the source of
the ISO 9000 and ISO 14000 families of quality and environmental management
standards and some 14 000 International Standards for business, government
and society. ISO is a network of national standards institutes from more
than 140 countries working in partnership with international organizations,
governments, industry, business and consumer representatives.

About Verio

Verio Inc. is a wholly owned subsidiary of NTT Communications (NTT Com),
which provides long distance and international telecommunications reaching
over 200 countries worldwide. Verio is the world's largest operator of Web
sites for businesses and a leading provider of global IP solutions. NTT Com
and Verio market their global IP solutions under the NTT/VERIO brand. The
company offers businesses a broad range of Internet services, including Web
hosting, dedicated access, virtual private networks, and managed service
offerings, among other enhanced services. Verio supports its operations with
highly reliable and scalable global infrastructure and systems including the
NTT/VERIO Global IP Network, and provides Web hosting services to customers
in more than 146 countries. The combination of Verio and NTT Com offers
services to meet the growing and diverse needs of all businesses, including
small to medium businesses, large global enterprises and multi-national
corporations. More information can be found at www.verio.com and
www.ntt.com/index-e.html."